SheHerMe – Website Terms of Use
Last updated:
1. General Information
Welcome to SheHerMe.
SheHerMe is a women's health and wellbeing brand of Lovehoney Group Germany GmbH.
The website https://she-her-me.com (the "Website") is operated by Lovehoney Group Germany GmbH ("SheHerMe", "we", "us" or "our").
These Website Terms of Use ("Terms") govern access to and use of the Website, including its educational content, product information, digital features and other services made available through the Website.
By accessing or using the Website, you agree to comply with these Terms to the extent permitted by applicable law. If you do not agree with these Terms, please discontinue using the Website.
These Terms do not govern purchases made through third-party retailers or marketplaces or the use of the separate SheHerMe Companion App.
2. Eligibility and Age Restrictions
The Website is intended for adults aged 18 years and over.
By accessing and using the Website, you confirm that you are at least 18 years old.
We reserve the right to restrict access to certain content or services where necessary to comply with applicable laws or age restrictions.
3. Purpose and Content of the Website
SheHerMe provides educational resources, information and content relating to women's health and wellbeing, with a particular focus on perimenopause, menopause and postmenopause.
The Website may include, without limitation:
- Educational articles and health-related information
- Expert interviews, professional perspectives and scientific insights
- Information about menopause-related symptoms and experiences
- Information about intimate wellbeing devices, nutritional supplements and other products
- Lifestyle guidance and general wellbeing recommendations
- Information about the SheHerMe Companion App and connected digital services
- Links to external resources, retailers and partner websites
We make reasonable efforts to ensure that information published on the Website is accurate, relevant and up to date.
However, medical and scientific knowledge continues to evolve. We do not guarantee that all information is complete, current or applicable to every individual.
We reserve the right to modify, update or remove Website content at any time, subject to applicable law.
4. Medical and Health Disclaimer
The information provided through the SheHerMe Website is intended for general educational and informational purposes only.
SheHerMe does not provide individual medical advice, diagnosis or treatment through the Website.
Information published on the Website, including educational articles, expert contributions, scientific references, product information and any automated or AI-supported content, is not intended to replace advice from a qualified healthcare professional.
Although certain content may be developed or reviewed in collaboration with healthcare professionals, such involvement does not establish a doctor-patient relationship.
Users should consult an appropriately qualified healthcare professional regarding personal health concerns, symptoms, medical conditions or treatment decisions.
You should never disregard professional medical advice or delay seeking medical assistance because of information obtained through the Website.
If you experience a medical emergency, contact your local emergency services immediately.
Nothing on the Website should be interpreted as a recommendation to discontinue, replace or modify prescribed medical treatment without professional medical guidance.
5. Product Information
SheHerMe provides information about products designed to support personal health and wellbeing, including intimate wellbeing devices, nutritional supplements and related accessories.
The Website may describe product characteristics, intended uses, features, supporting research and general wellbeing benefits.
Product descriptions and information are provided for informational purposes and do not constitute a binding offer for sale through the Website.
Unless expressly stated otherwise, SheHerMe wellbeing products are not intended to diagnose, treat, cure or prevent diseases.
Users should carefully read and follow all product instructions, safety information, warnings and usage recommendations supplied with the relevant product.
Individual experiences and outcomes may vary.
Any information concerning scientific research, consumer studies or reported product benefits should be understood in the context of the relevant research methodology, study population and supporting evidence.
Nutritional supplements should be used in accordance with their instructions and should not replace a varied and balanced diet or healthy lifestyle.
Nothing in these Terms limits any mandatory obligations relating to product safety, product liability or consumer protection.
6. Product Purchases Through Third-Party Retailers
SheHerMe does not sell products directly to consumers through the Website.
SheHerMe products are available for purchase through third-party retailers, retail partners and online marketplaces, including Amazon.
Where the Website contains links to external retailers, users will be redirected to the relevant third-party website or platform to complete their purchase.
All purchases are concluded with the respective retailer or marketplace seller and are subject to the terms and conditions applicable to that transaction.
The relevant seller is responsible for processing orders, payments, deliveries, cancellations, returns and refunds in accordance with applicable law.
SheHerMe does not process consumer payments or enter into consumer sales contracts through the Website.
Product availability, pricing, delivery options and promotional offers may vary between retailers and markets.
Nothing in these Terms affects statutory consumer rights or any legal obligations that may apply to SheHerMe, the product manufacturer or the relevant seller.
7. Delivery, Returns, Warranties and Customer Support
As SheHerMe does not sell products directly through the Website, order-related matters, including delivery arrangements, cancellations, returns and refunds, are generally handled by the retailer or marketplace seller from whom the product was purchased.
Customers should contact the relevant seller directly for assistance with their purchase.
Questions concerning product functionality, instructions for use, product safety or other product-related matters may be directed to SheHerMe through the contact information provided on the Website.
Any voluntary manufacturer warranty, where applicable, is governed by the warranty terms supplied with the relevant product.
Nothing in these Terms excludes or limits applicable statutory consumer rights, product liability rights or mandatory manufacturer obligations.
8. SheHerMe Companion App and Digital Services
SheHerMe may provide access to a separate Companion App and related digital services designed to support personal wellbeing and awareness.
Depending on the features made available, these services may include educational content, symptom tracking, personal check-ins, device connectivity and other wellbeing-related functionality.
The Companion App is governed by its own applicable Terms of Use and Privacy Policy.
These Website Terms do not replace or override the contractual terms governing the Companion App.
Any information concerning symptom patterns, personal wellbeing or device usage is intended to support personal awareness and does not constitute medical diagnosis or treatment.
The availability of digital services may depend on technical requirements, device compatibility, software versions and geographical availability.
9. Artificial Intelligence and Automated Information
Certain SheHerMe digital services may include artificial intelligence or automated features designed to support access to educational information and wellbeing-related content.
Where such features are made available through the Website, users acknowledge that automated responses may contain inaccuracies, incomplete information or outdated content.
AI-generated information is not provided by a healthcare professional and must not be regarded as individual medical advice, diagnosis or treatment.
Users should independently evaluate information generated by automated systems and consult qualified healthcare professionals where appropriate.
Users must not submit unlawful content or information that infringes the rights of others through interactive or automated services.
Further information concerning the processing of personal data in connection with these services is provided in the applicable Privacy Policy.
10. Privacy and Data Protection
SheHerMe respects the privacy of its users and recognises the sensitive nature of information relating to personal health and wellbeing.
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR), where applicable.
Information about how personal data is collected, used, stored, shared and protected is provided in our Privacy Policy.
Where required by applicable law, appropriate consent will be obtained for specific processing activities.
The use of cookies and similar technologies is explained in our Cookie Policy.
Separate privacy information may apply to the SheHerMe Companion App and other digital services.
Please refer to our:
11. Intellectual Property Rights
Unless otherwise stated, all content and materials made available through the Website, including text, articles, illustrations, photographs, videos, graphics, logos, trademarks, software, design elements and other materials, are owned by Lovehoney Group Germany GmbH, other relevant Lovehoney Group entities or their respective licensors.
All applicable intellectual property rights are reserved.
Users may access, view and use Website content for personal, non-commercial purposes.
Except as permitted by applicable law, Website content may not be reproduced, modified, distributed, republished, transmitted, commercially exploited or otherwise used without prior written permission from the relevant rights holder.
Nothing in these Terms grants users any ownership rights in the Website or its content.
12. Acceptable Use of the Website
Users agree to access and use the Website in a lawful and responsible manner.
In particular, users must not:
- Use the Website for unlawful, fraudulent or misleading purposes
- Attempt to gain unauthorised access to the Website, its servers or related systems
- Introduce viruses, malicious code or other harmful technologies
- Interfere with the operation, security or availability of the Website
- Infringe the intellectual property, privacy or other legal rights of third parties
- Submit or distribute unlawful, defamatory, abusive or otherwise prohibited content
- Use automated systems, bots or scraping technologies in a manner that disrupts the Website or violates applicable law
We reserve the right to take reasonable and proportionate measures to prevent misuse of the Website, including restricting access where necessary and legally permissible.
13. User-Submitted Content
Where the Website provides interactive features allowing users to submit comments, questions, feedback or other materials, users are responsible for the content they submit.
Users must ensure that submitted content is lawful, accurate to the best of their knowledge and does not infringe the rights of third parties.
Users should not publish sensitive personal information, including medical or health-related information, in publicly accessible areas of the Website.
Where users submit content for publication, they grant SheHerMe a non-exclusive, royalty-free licence to store, reproduce and display that content for the purposes of operating the relevant Website feature, subject to applicable law.
Users retain ownership of their content and any rights granted under applicable data protection legislation.
We may moderate or remove unlawful or otherwise prohibited content in accordance with applicable law.
14. External Links and Third-Party Websites
The Website may contain links to third-party websites, including online marketplaces, retail partners, healthcare resources and other external services.
These websites are operated independently and may be subject to their own terms and conditions and privacy policies.
SheHerMe does not control the content, availability, security or practices of third-party websites.
The inclusion of a link does not necessarily constitute an endorsement of the relevant third party or its content.
To the extent permitted by applicable law, SheHerMe is not responsible for losses arising from the use of third-party websites or services that are outside its control.
Users are encouraged to review the applicable terms and privacy policies before using external services.
15. Website Availability and Disclaimer
We aim to provide a reliable and accessible Website.
However, we do not guarantee that the Website will be available continuously, without interruption or free from technical errors.
The Website and its content are provided for general information purposes.
To the extent permitted by applicable law, we do not make guarantees regarding the completeness, accuracy, reliability or continued availability of Website content.
We may temporarily suspend or restrict access to the Website for maintenance, security, technical or operational reasons.
Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Liability arising under mandatory product liability legislation
- Other liabilities that cannot legally be excluded or limited
- Mandatory statutory consumer rights
Subject to applicable law, SheHerMe shall not be liable for losses that were not reasonably foreseeable, were not caused by a breach of an applicable legal duty or arose from circumstances outside its reasonable control.
SheHerMe shall not be responsible for decisions made solely on the basis of general educational content where the information was not intended to constitute individual medical advice, except where liability cannot lawfully be excluded.
Nothing in these Terms restricts rights available to consumers under applicable law.
17. Changes to the Website and These Terms
We may update, modify or amend these Terms from time to time to reflect changes in applicable law, Website functionality, business operations or services.
The current version of these Terms will be made available on the Website and will indicate the date of the latest update.
Where changes materially affect existing contractual rights or obligations, we will provide notice or obtain consent where required by applicable law.
We encourage users to review these Terms periodically.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules, to the extent permitted by applicable law.
Where users access the Website as consumers from another country, this choice of law does not deprive them of mandatory consumer protections available under the laws of their country of habitual residence.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts as determined by applicable law.
Nothing in these Terms restricts a consumer's right to bring proceedings before a court having jurisdiction under mandatory consumer protection rules.
19. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain unaffected to the extent permitted by applicable law.
Applicable statutory provisions shall govern in place of any invalid or unenforceable provision.
20. Contact Information
For questions regarding these Terms or the SheHerMe Website, please contact:
SheHerMe by Lovehoney
A brand of Lovehoney Group Germany GmbH
Registered address: Hermann-Blankenstein-Straße 5, 10249 Berlin, Germany
Company registration number: Amtsgericht Charlottenburg (Berlin), HRB 187587 B.
Website: https://she-her-me.com
For privacy-related enquiries, please refer to the contact details provided in our Privacy Policy.